Returns

If you are not completely satisfied with your online or mail order purchase, you may return your order to us within 14 days of receiving it for a refund or exchange.

Subject to notification from you to us of a faulty or damaged Product within 30 days of receipt of the Product, we will refund the purchase price of any faulty or damaged product upon return of the product. If preferred, we can also look to repair or replace the product.

If you have any questions, concerns, or simply need our assistance with your order, please feel free to contact us on: 01757 701996 or by e-mail: sales@wildwireguitars.com. We will do our utmost best to ensure you are happy and that any problems or concerns are resolved.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Products ordered especially at a customer's request, customised products or products where there might be a hygiene concern if the product is used e.g. microphones and earphones.

Additional non-returnable items:
Gift cards
Physical software products that have been opened

To complete your return, we require a receipt or proof of purchase to be included.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment for the full purchase price including standard delivery.

Exchanges (if applicable)
If you would like to exchange your item, please send us an email at sales@wildwireguitars.com and send your item to: Unit 4, Oakney Wood Avenue, Selby Business Park, Selby, North Yorkshire, YO8 8FQ, United Kingdom.

Shipping
To return your product, you should mail your product to: Unit 4, Oakney Wood Avenue, Selby Business Park, Selby, North Yorkshire, YO8 8FQ, United Kingdom. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning an item that is not defective. Any orders refused which are not defective or supplied in error will be charged the return shipping costs as levied by the courier to ourselves. Any shipping costs charged for shipments outside the UK will not be refunded.