V12 Online Finance

About V12 Retail Finance & Wildwire Guitars

TheComponentShop.com (Europe) Limited T/A Wildwire Guitars is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our FCA registration number is 630947.
TheComponentShop.com (Europe) Limited offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age and status. Minimum spend applies. Not all products
offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

Please be aware that any order for finance must be delivered to the address provided on the application with no exceptions.

Thecomponentshop.Com (Europe) Limited trading as Wildwire Guitars is registered at Unit 4 Oakney Wood Avenue, Selby, North Yorkshire, England, YO8 8FQ

V12 Eligibility Criteria:

All loans are subject to status
You must be 18 or older
You, or your partner must be in permanent paid employment, self-employed, retired and receiving a pension, working student in part time work or in receipt of a disability benefit
You must have been a resident in the UK for at least 3 years
You must have a debit or credit card in your name, which is registered to your address, in order to pay for the deposit (if applicable) and have a Bank or Building Society current account available (you’ll need this to complete the direct debit instruction)

We currently offer the following options for instruments £300 or more:

0% APR over 9 months (selected products only)
15.9% APR over 12 months
15.9% APR over 24 months
15.9% APR over 36 months

RETAIL FINANCE EXAMPLE

In this example, we'll look at ordering an electric guitar which has a retail price of £1799, placing a 10% deposit and spreading payment over 9 months at 0% Representative APR.

Cash price: £1799
Amount of deposit: £179.90
Total amount of credit: £1619.10
Loan term: 9 months
Annual rate of interest (fixed): 0%
Monthly repayment: £179.90
Representative APR%: 0%
Total cost of credit: £0.00
Total amount payable: £1799

In this different example, we'll look at ordering an electric guitar which has a retail price of £1799, placing a 10% deposit and spreading payment over 36 months at 15.9% Representitive APR

Cash price: £1799
Amount of deposit: £179.90
Total amount of credit: £1619.10
Loan term: 36 months
Annual rate of interest (fixed): 8.18%
Monthly repayment: £56.01
Representative APR%: 15.91%
Total cost of credit: £397.26
Total amount payable: £2196.26

Complaints procedure

We take customer satisfaction seriously and strive to provide the best possible service at all times. If you have a complaint about a product or service, please follow our complaints procedure:

Contact customer service: If you have a complaint, please contact our customer service team first on the details below. Explain the nature of your complaint and provide any relevant details such as your order number or tracking information.

Provide evidence: If you have any evidence to support your complaint, such as photographs or screenshots, please include these in your communication. This can help to speed up the resolution process and ensure that we understand the nature of your complaint.

Allow time for a response: We strive to respond to all complaints within 14 days from the date of receipt, depending on the nature of your complaint and our policies. During this time, our team will investigate your complaint and respond.

Wildwire Guitars

01757 701996 | sales@wildwireguitars.com

TheComponentShop.com (Europe) Ltd t/a Wildwire Guitars
Unit 4, Oakney Wood Avenue
Selby Business Park
Selby
North Yorkshire
YO8 8FQ

If you are not satisfied with the response from our customer service team, you can escalate the complaint to The Financial Ombudsman Service.